Help & FAQ
We're here to help
Common questions and the fastest ways to reach our team.
Popular questions
How does the free assessment work?
A short speaking + writing check that places you on the CEFR scale. Free, no card required.
Can I cancel my subscription?
Yes — anytime, from your account settings. Refunds are available within 14 days of purchase.
How are coaches certified?
All coaches hold CELTA, DELTA, or equivalent certifications and are reviewed by our internal team.
Do you offer organization pricing?
Yes. Schools and companies get tailored plans with reporting, SSO, and a dedicated success lead.
Is my data safe?
Yes. We follow modern security best practices and never sell or share personal data.
How do I contact support?
Use the contact page — we typically reply within one business day.
Ready to build real communication confidence?
Start with a free assessment, or talk to our team about your school or organization.